Cancellation Policy
Order Cancellation Policy
We understand that you may need to change your mind after placing an order. If you wish to cancel your order, please review our conditions below and contact us as soon as possible.
Cancellation Timeline & Fees
| Order Not Shipped (Within 24 hours of purchase) |
We will cancel your order and process a Full Refund. |
| Order Not Shipped (After 24 hours of purchase) |
We will cancel your order, but a 5% Processing Fee will be deducted from your total refund amount. |
| Order Has Been Shipped | Cancellation is not supported. Once the package has left our warehouse, you must wait to receive the item and then initiate a return in accordance with our Return & Refund Policy. |
How to Request a Cancellation
To cancel your order, please immediately email our customer service team at service@lovingerie.com. You must provide your Order Number and the email address used to place the order.
Business Information:
HONG KONG SINOTRADE INTELLINK INTERNATIONAL CO., LIMITED
Unit 1001, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Phone: +852 4443 8576
Email: service@lovingerie.com