Contact Us

We are always looking forward to hearing from you. At Lovingerie, your satisfaction is our priority. Whether you are looking for the perfect fit, tracking an existing order, or exploring partnership opportunities, our dedicated team is here to support you every step of the way.

How Can We Help You Today?

• Product & Styling Advice: Need help choosing the right size or style?
• Order Status: Want to know where your package is?
• Returns & Exchanges: Need assistance with our 60-day return process?
• General Inquiries: Any other questions about our boutique?

Get In Touch

Email Us: service@lovingerie.com

Call Us: +852 4443 8576

Note: Our customer service representative, Xu, along with our support team, strives to answer all your inquiries within 24 hours. During peak holiday seasons, please allow up to 48 hours for a response.

Customer Service & Chat Hours:

Monday–Friday: 9 PM – 6 AM EST

(We are closed on weekends and major public holidays.)

Business Information

For compliance, legal inquiries, and total transparency, please find our registered business entity details below. We operate strictly as an online e-commerce retailer and do not accept walk-in customers or process product returns at this administrative office address.